Privacy Policy

Thank your for taking an interest in Stethocoach Services. We acknowledge and agree that any personal data handled will be processed in accordance to the applicable data protection law in force at the time. As of 25th May 2018, the GDPR ( General Data Protection Regulations) are applicable.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Failure to provide the necessary data under terms of contract when requested, may result in an inability for us to offer our services to you. In the event that we may have to cancel the service you have with us, we will notify you of this at the time. In general terms, only personal data that is necessary for the provision of services will be collected and any additional data collected will be optional and with your consent.

How do we collect information?

When you conduct a transaction, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for us. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our website or are re-directed to a third party website or application, you are no longer governed by this privacy policy or our websites Terms of Service.

Paper based personal data, in the form of coaching agreements, coaching notes or feedback forms, are stored on password protected computers or uploaded and saved onto password protected memory sticks, or securely locked away. Personal data shall be kept for no longer than is necessary for the purposes for which personal data are processed. Other than this, personal data will be shared to third parties only with your consent, unless required to do so by law. The coaching contract and associated coaching documentation shall be kept for a period of 7years, unless otherwise stated, and then securely deleted or destroyed as appropriate.

Use of Cookies

Our website may track personal information through the use of cookies to obtain personal information which is solely used for advertising purposes.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you no longer wish to be contacted, please email us on : contact@stethocoach.com and we will remove your details from our database.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: contact@stethocoach.com

The privacy notice was last updated : 24/4/2021.

How to contact us:

The Data Protection Officer ("DPO") helps ensure that Stethocoach comply with data protection law. Our DPO has responsibility for data protection compliance in respect of the companies set out above.

The DPO can be contacted by:

Email: contact@stethocoach.com